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Privacy Policy

Privacy Policy 

Use of your information

Mountain Equipment will not sell or rent your personal information to third parties. This information will only be made available to Mountain Equipment's parent company, Southern Cross Equipment Pty Ltd - ABN 24 001 041 489. We will only release account and other personal information if we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Mountain Equipment, our users, or others.


Mountain Equipment will send customers emails throughout the purchasing process. In addition, Mountain Equipment will send out promotional material, to its Newsletter subscribers, related to Mountain Equipment such as special offers and events. In compliance with National Privacy Policy, all Mountain Equipment promotional material sent has a means to have the addressee's name removed from the database. We do use email as a means of receiving feedback from our members, and we encourage you to email us with your questions or comments.

Updating Your Personal Information

Mountain Equipment provides you with ways in which you can alter your personal data, including changing your email address, password, phone number, etc.

Credit Card Security

We work hard to protect the security of your personal information, including credit card information. Your credit card details do not get processed or transmitted through or via Mountain Equipment’s website; all transactions are processed through a secure payment service provider. Mountain Equipment uses eWAY to provide this service. eWAY is one of Australia's largest third party payment gateway providers. All transaction sessions are stored and processed in encrypted strings. Your credit card details are not held by Mountain Equipment and cannot be accessed by Mountain Equipment staff. However, they may be held by eWAY (review their Privacy Policy).


Cookies are small pieces of information that are stored in a browser-related file on your computer's hard drive when you use our web site. We use cookies to improve the user experience. Cookies are widely used on most major web sites. These cookies are not designed to identify personal information.

Other information we collect

We collect and use additional information to carry out internal research on our users' demographics, interests, and behaviour to better understand and serve you. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address.